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Remote support · B&L Connect
Download
B&L Connect.
Our own remote-support app. Open it, read us the ID and password it shows, and watch while we fix your computer.
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1
Call us first
Mon–Fri 11:30am–7pm, Sat 12–3:30pm. We never connect unless you've asked us to.
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2
Open B&L Connect
Open the file you just downloaded. There's nothing to install: it starts straight away.
Windows may warn you. Because B&L Connect is new, Windows can show “Windows protected your PC”. Click More info, then Run anyway.
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3
Read us your code
B&L Connect shows an ID and a one-time password. Read them to us and, if it asks, accept the connection. Then watch while we work.
You can end the session at any time by closing the window.