Privacy and licence, plainly.
What the B&L Connect app sends to us, what we keep, and the licence you accept when you install it.
Privacy
B&L Connect is the remote-support app of B & L Computer Solutions. It runs only on our own server and we never sell or share your information.
- What the app sends to our server: its B&L Connect ID, the computer's name, the Windows user name, the Windows version, the processor and the amount of memory. While we are connected, the app also shows us hardware details (such as temperatures and usage) to help with the repair.
- What we keep: a log of when we connected and which files were transferred, kept for one year, then deleted automatically.
- Your screen: we only see it while a session is open, and every session is encrypted.
- Questions or removal: call us at (347) 229-3904, Mon–Fri 11:30am–7pm, Sat 12–3:30pm.
Licence and source code
B&L Connect is Copyright © 2026 B & L Computer Solutions. It is built on RustDesk, Copyright © Purslane Tech Pte. Ltd., and is free software: you can redistribute it and/or modify it under the terms of the GNU Affero General Public License, version 3.
It is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the licence for details.
Source code offer: for at least three years after we last give out a version of B&L Connect, anyone who has it can get its complete source code from us, for no more than our cost of providing it. Call (347) 229-3904.
The hardware-sensor helper uses LibreHardwareMonitor (MPL-2.0) and the PawnIO driver; their licence notices are in the sensors folder of the app.
Accepting
By starting the installation of B&L Connect, or by using it, you accept the terms on this page. Our website has its own privacy page.